Cancellation Policy and Process

Fund&Grow offers a money-back guarantee on its core consulting programs. If a file is unable to obtain additional credit as a result of the consulting services provided and the client chooses not to continue with the program, the client may request a refund, less a (4%) processing fee.

Definition of File

For purposes of this agreement, a “file” refers to an individual client enrollment in the Fund&Grow program. Each file represents the account, credit profile, and consulting services tied to a specific enrollment. A file may consist of:

• Up to two (2) clients enrolled together under a single 12-Month Membership Program.

Refund eligibility, services rendered, and program terms are assessed on a per-file basis.

12-Month Program

Fund&Grow offers a 60-calendar-day money-back guarantee on its 12-month consulting program. If, within the first 60 days of enrollment, the file is unable to obtain additional credit as a result of the consulting services provided and chooses not to continue with the program, the client who rendered payment for the file may request a refund, less a four percent (4%) processing fee. If the file includes two clients and one client wishes to continue or funding has been secured for either one, the file remains active and no refund will be issued.

General Refund Terms

• Refund eligibility is contingent upon the client’s good-faith participation in the program and cooperation with all reasonable steps and guidance provided by Fund&Grow during this period.
• Once a refund is requested, the client will be contacted within one to two business days by phone to process the request.
• When a client receives service in the form of credit gained, services will be considered rendered, and the client will not be eligible for a refund.
• If a file receives credit within the refund period or after, the file will remain in the program since there is no minimum amount guaranteed, and no refund will be issued. Clients cannot “test drive” the service and cancel based on the amount of credit/funding received being lower than they hoped.
• Refunds are issued either back to the original payment method or through Bill.com. If the refund is issued through Bill.com and you choose not to register for e-payment/ACH, then refunds will be issued as a physical check mailed to you.

Premium Coaching

Upon enrollment in a Fund&Grow Membership, the client will automatically be subscribed to the Fund&Grow Premium Coaching program at the monthly rate disclosed at the time of sign-up. This rate may be adjusted by Fund&Grow with a minimum of thirty (30) days’ prior written notice.

The client may cancel the Premium Coaching subscription at any time by logging into the client portal and following the provided cancellation process by clicking on the link to manage the subscription. As the subscription is clearly disclosed during the enrollment process, Fund&Grow will limit any refund to a maximum of two (2) months’ worth of charges. To be eligible for a refund for a specific month, the client must submit a refund request within thirty (30) calendar days of the charge.

Membership Payment Plans

(This section only applies to the 12-month membership clients on payment plans)

Clients who select a payment plan for Fund&Grow’s 12-month memberships agree to remit the full balance through automatic monthly payments, withdrawn approximately every thirty (30) days, until the account is paid in full—unless a promotional discount or one-month trial has been offered and canceled by the client prior to the renewal date.

If the balance is not paid in full by the final scheduled payment date, Fund&Grow reserves the right to apply a late fee and administrative fee totaling up to twenty-six percent (26%) of the remaining balance, or the maximum amount permitted by applicable law, whichever is less.

Secondary Applicants

From time to time, Fund&Grow may offer a special promotion allowing members to add one (1) additional applicant to their 12-month membership at no additional cost. This bonus may only be used to add a qualifying family member or business partner as a secondary applicant.

Although each applicant will have their own secure client portal, both the primary and secondary applicants will be included under the same client file, and the standard Terms of Service (linked below) will apply jointly to the entire file. Each applicant will receive individualized Fund&Grow services within the same general timeframe, and both memberships will run concurrently.

Please note that the 12-month membership term begins when the file is initially opened—not when the secondary applicant is added. As such, both memberships will share the same start and end dates.

To be eligible, the secondary applicant must be added no later than 90 days prior to the file's scheduled graduation date. Requests to add a secondary applicant within 90 days of graduation require approval from Fund&Grow on a case-by-case basis.

Please read through the full terms of service, by visiting: https://www.fundandgrow.com/terms-of-service

SMS and Email Communications policy

As part of its services, Fund&Grow may send administrative SMS and email messages to the contact information provided by the client. These communications may include important updates, reminders, and information related to the status of the client’s account. Clients are automatically opted in to receive such messages upon enrollment.

Clients may opt out of SMS communications at any time by replying “STOP” to any SMS received. Upon doing so, a confirmation message will be sent, and the client will no longer receive SMS messages. For assistance with the messaging program, clients may reply “HELP” or contact Fund&Grow at service@fundandgrow.com or (800) 996-0270..

Clients may also unsubscribe from email communications by clicking the “Unsubscribe” link included at the bottom of Fund&Grow emails or by contacting Fund&Grow directly to update communication preferences.

Message and data rates may apply to any SMS messages sent or received. Fund&Grow is not responsible for delayed or undelivered messages. Clients are advised to contact their wireless provider with any questions regarding their messaging or data plans.

For more information on how client information is collected and used, please refer to the Fund&Grow

If you have any questions regarding privacy, please read our privacy policy: https://www.fundandgrow.com/privacy-policy